Welcome!
We have listed the most frequently asked questions and answers below; however if you don't find the answer to your specific question below, please don't hesitate to share your question with us via email:
E-Mail: storemanager@playpianoinaflash.com
or call your local, exclusive host site.
Play Piano in a Flash Class™ Questions:
1. What is the class format like?
2. What is the average class size?
3. Will each student be sitting at a piano during class?
4. Who will be teaching the class?
5. How long does each class last?
6. I don't have a piano or keyboard at home yet. Will this class still work for me?
7. How do I know which class (1, 2, 3, 4, or 5) to sign up for?
8. What do I need to bring on the first day of class?
9. I have more questions before I feel comfortable registering. Who can I contact?
10. How do I contact my teacher?
11. I need directions to the class location. Who can I contact?
12. When will I receive my classroom materials?
Registering Online for the Play Piano in a Flash Class™ Questions:
13. When I submit credit card registration information online, is it secure?
14. How do I register for a Play Piano in a Flash Class?
15. How do I know which class to sign up for?
16. When do you charge my credit card?
17. When will I receive my classroom materials?
18. How do you ship my class materials?
19. How are shipping and handling calculated?
20. How do I contact a Play Piano in a Flash Class™ Staff Member?
21. What is your refund policy?
22. Will I receive registration confirmation via email?
23. How much is the 8 week class tuition? 24. I can't remember my login (user name and password) What do I do?
1. What is the class format like?
The group style classes are demonstrational in nature. Through the aid of an overhead camera, every student in the room can clearly see the keyboard and the teacher's hands as he/she works through techniques and musical examples from the Play Piano in a Flash Class book. The classes are designed to provide a fun and stress-free learning environment for learning how to play a keyboard or piano using a chord style, lead sheet based approach. One of the many benefits of utilizing a group format is the camaraderie and support that fellow classmates provide to each other. These classes are fun as well as effective!
2. What is the average class size?
The class size varies from class to class but averages between 10 to 20 students.
3. Will each student be sitting at a piano during class?
During class each student will have a practice keyboard to allow them to work on techniques, hand positioning, etc. that are discussed by the teacher. However, unlike traditional, private lessons, the weekly class time is NOT intended to be a practice session one on one with an instructor. The goal is to use the valuable weekly class time to receive information, and then to "get it underhand" at home throughout the week.
4. Who will be teaching the class?
All Play Piano in a Flash Class™ teachers are piano players who understand that you don't have to be overly talented to learn to play the keyboard or piano; They know that everyone who wants to play, can! These teachers are skilled at teaching group lessons that are fun and effective. Only teachers who are trained in presenting the Play Piano In A Flash Class™ course materials will be teaching your class.
5. How long does each class last?
The class meets once a week (60 minutes each week in duration) for a period of 8 weeks.
6. I don't have a piano or keyboard at home yet. Will this class still work for me?
Yes, absolutely! However, it is obviously beneficial to have some form of keyboard instrument to be able to reinforce skills taught during class. If you need help selecting an appropriate keyboard, please ask your teacher or someone at your local host site.
Know that most host sites have pianos that you can use ( most with headphone jacks); so we encourage you to come in anytime during business hours to play.
7. How do I know which class (1, 2, 3, 4, 5 or 6) to sign up for?
Because the approach to playing piano in this style is so different from traditional piano lessons all the vast majority of students should start with class one.
8. What do I need to bring on the first day of class?
Simply bring the class materials that you were sent and be ready to have some fun!
9. I have more questions before I feel comfortable registering. Who can I contact?
Please contact the host site where you are considering enrolling.
10. How do I contact my teacher?
The first day of class, your teacher will share contact information with you.
11. I need directions to the class location. Who can I contact?
Please contact the host site where you are enrolling. Even easier, click the "Get me a map" button found on the class details page.
12. When will I receive my classroom materials?
Your classroom materials will be sent via USPS (Priority or First Class depending on weight). You should receive your materials within 2-7 days after you register for the class depending on your distance from Indianapolis.
13. When I submit credit card information online, is it secure?
Some people are concerned about submitting their credit card information over the Internet. In response to this concern, we provide a secure protocol for ensuring private transactions. All of our order form pages are secure. To help ensure others will not have access to your credit card information while on our Web site, we urge you to sign off your account and close your browser window when you have finished your visit, especially if you are sharing a computer with someone else or are using a computer in a public place.
If you still prefer not to order securely online, you may always call us at 800-472-8591. You may also send us your credit card information, a personal check, or money order through the postal mail to:
Play Piano in a Flash Class™
6320 Rucker Rd, Suite E
Indianapolis, IN
46220
14. How do I register for a Play Piano in a Flash Class™?
Registering for a Play Piano in a Flash Class™ is fast, safe, and convenient.
Click on the "Sign up for Classes" link which you will find by scrolling up to the top of the page that you are currently reading. It is the 2nd topic listed in white text.
Our system will walk you through the following steps:
1. Select your state by clicking on the drop down menu (looks like an arrow.) Scroll down until your state is highlighted. Then click on your state to view available classes.
2. Click on any class to show the details of that particular class in the lower half of the window.
3. Clicking on the "Show me a map" button will show the classes location.
4. When you are ready to register for a specific class, click on the "register" button.
5. Read the class details to confirm this is the class you are registering for.
6. Click on the "Register" button to finalize your registration.
7. Create your user profile by clicking on "New customer? Click here to register." (If you have already created your user profile you can login directly from this screen). Fill in all requested information and click the "submit" button.
8. Select payment method and click on the "continue" button.
9. If you are using a credit card, use the drop down menu to select Visa, Mastercard, Discover or American Express. If you are paying by check, you can simply continue to the next screen.
10. Complete the requested payment fields and click on "Complete and Finish Registration" button.
Please print a copy of the displayed confirmation of your successful registration along with your registration form for your records. A copy of your registration form will also be e-mailed to the e-mail address that you provided to us in your profile.
11. If you have used a credit card, you are done! If you are paying by check, you need to make your check out to "PGC, LLC" in the amount shown on the invoice, and send it to the address also listed on the invoice.
15. How do I know which class to sign up for?
Every student will start in class 1 due to the unique nature of these classes.
16. When do you charge my credit card?
When we receive your online registation, the full amount of the order will be charged to your credit card. The charge will be listed on your bank statement as "Play Piano in a Flash."
17. When will I receive my classroom materials?
Depending on on your location and distance from Indianapolis, IN, your order should arrive between 2 - 7 business days from the date of your registration.
18. How do you ship my class materials?
We will ship class materials via First Class or Priority United States Postal Service depending on weight.
19. How are shipping and handling calculated?
Shipping and handling charges are calculated on the class materials' total weight. Shipping and Handling for Classes 1, 3 and 5 is $6.99. Shipping and Handling for Classes 2, 4 and 6 is 3.99.
20. How can I contact a Play Piano in a Flash Class™ staff member?
You can contact us by any of the following 4 methods:
E-Mail: storemanager@playpianoinaflash.com
Postal Mail:
Play Piano in a Flash Class™
6320 Rucker Road, Suite E
Indianapolis, IN 46220
Telephone: 317-726-1901 Toll free 800-472-8591
Fax: 317-726-1902
21. What is your refund policy?
Similar to tuition paid for other courses, refunds for the 8 week sessions are not available. Please read through all of our "Play Piano in a Flash Class™ Questions" and visit our "testimonial" pages for some more insight into what others are saying about their Play Piano in a Flash experiences so you can register with confidence.
22. How will I receive registration confirmation?
We will send you an email message confirming your registration. If you do not receive an email from the system, please call us to confirm your registration as either your email provider is blocking our domain, or your mail allotment is full.
800-472-8591
23. How much is the 8 week piano class tuition?
The 8 week piano class tuition is iisted in the details page for each individual class.
24. I can't remember my login (user name and password) What do I do?
There is no need to worry about it until you are on a page that requires you to log-in. At this point, look toward the bottom of the page to locate the "Recover Password" link. Click on it. Here you will need to enter your valid e-mail address (the one you used for registration). Your account information will be mailed to you shortly.
This link can only help you if you are returning to register for another class and have already created a user profile (using a password) on this Play Piano in a Flash Class™ site.
If you have never registered for a class with us, you will need to create a profile. Look to the left of the log-in fields. You will see "New customer? Click here to register." Follow the on screen prompts, and you are good to go!
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